Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I know which insole size to order?
Most of our insoles are sized according to your standard shoe size. If you are between sizes, we recommend ordering the larger size and trimming the toe area with sharp scissors for a custom fit.
What is your return policy?
We offer a 30-day satisfaction guarantee. If your insoles don't provide the comfort you expected, you can return them for a full refund or exchange, provided they are in their original packaging.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your support sooner.
Can I move my insoles from one pair of shoes to another?
Yes, most of our insoles are designed to be interchangeable between different pairs of footwear, though we recommend a dedicated pair for your most-worn shoes to maximize longevity.
How often should I replace my insoles?
For daily use, we recommend replacing your insoles every 6 to 12 months. If you are using them for high-impact sports like running, you may need to replace them every 300 to 500 miles.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated during the checkout process.